DUPLICATE PAYMENT -***

Duplicate debit on my account. I hold a cell phone contract with Cell C, and over the past few months, Cell C had not been processing the usual debit order. I therefore made a manual payment arrangement.

On 26 September, I made a manual payment to Cell C, which was confirmed as received. However, on 2 October, Cell C now decides to debited my account again for the same amount.

When I contacted the call centre, I was advised that both payments were reflecting, and I was requested to provide proof of payment and a bank statement, which I duly submitted.

Yesterday, I was informed that the additional payment now reflects as a payment for October, and that a refund would not be processed. This was not the agreement, and I made it clear to the consultant that my request was for a refund of the duplicate payment. I went through considerable effort to provide the necessary documentation to support this.

It is concerning that I must lodge a formal complaint to have an error clearly caused by Cell C corrected.

I kindly request that the duplicate payment be refunded as soon as possible. My contractual obligation is limited to one monthly installment, which I have already paid.

I look forward to your prompt resolution of this matter.