Duplicate charges and under delivery
<p>In January 2017, I upgraded 2 contracts. One of which was a data contract and the other was a voice contract. Upon upgrading the data contract which was a 30gb package to a 100gb and paying R949.49 cancellation/upgrade fee. They still continue to invoice me for the 30gb package which is no longer in use. On the voice contract they did not enact the full contract which was a originally a 200minute package upgraded to a 300minute package they only gave me 100minutes... </p>
Thank you for notifying us of the above.
We will ensure that this matter is looked into and feedback will be provided. An investigation will be done and if there are necessary credits and refunds to be prepared, they will be prepared.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We will ensure that this matter is looked into and feedback will be provided. An investigation will be done and if there are necessary credits and refunds to be prepared, they will be prepared.
Regards
Cell C | PN
Best regards,
As per feedback, the pinnacle contract has been corrected and the benefit has been loaded. A credit request has been sent for allocation and the 200 minutes have been loaded.
Regards
Cell C | PN
Best regards,
As per feedback, the pinnacle contract has been corrected and the benefit has been loaded. A credit request has been sent for allocation and the 200 minutes have been loaded.
Regards
Cell C | PN
Best regards,