VP
Vilanthran P
1 reviews | Active since Feb 2011
24 Dec 2018, 06:41
Duplicate charge
I upgraded my cellphone contract with regret. Why must I billed twice for both old & new. My new contract starts 23/12 and is pro rata is understandable. Then why my old I have to pay for the entire month, it should be pro rata 1-22 Dec. In effect I am paying twice for the period 23-31 Dec 2018. Do not get the help from the call center in this regard
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Cell C's replyOfficial
24 Dec 2018, 09:12Good morning Vilanthran
We have requested one of our team members to look into this matter and provide clarity. Do expect communication during the course of the day.
Regards
Cell C | PN
We have requested one of our team members to look into this matter and provide clarity. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply24 Dec 2018, 09:12
Official
Good morning Vilanthran
We have requested one of our team members to look into this matter and provide clarity. Do expect communication during the course of the day.
Regards
Cell C | PN
We have requested one of our team members to look into this matter and provide clarity. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,