HSJK
Hendrina Susanna Johanna Knoesen

1 reviews | Active since May 2016

23 Jan 2024, 12:51

Dumbstruck by the level of incompetence

I am totally dumbstruck by the continuous stupidity and incompetence of Cell C, it is no wonder they are going under. After my last review reporting the incompetence of this company, i have spoken to the cancellation department, as well as went in store to explain to these people that the payment of R 162 that they are harassing me for was supposed to be deducted via Debit order, just as it have been for years, but yet after they neglected to perform their job properly they have the ****ing audacity to suspend my contract today, while I still have data left which they expect me to pay for at month end when my contracts cancel. **** that, you will not get a ****ing sent further, please shove your contracts where the sun don't shine!!!!

0
Replies (2)
HSJK
Hendrina Susanna Johanna Knoesen's update23 Jan 2024, 13:57
Reviewer Update
I do not have the patience to talk to yet another *********** person on the other side of the line, as i cannot even count the amount of people I've already spoken to in this regard. Unsuspend my number immediately for me to access my remaining data which you expect me to pay for on the 1st of Feb, otherwise you will receive nothing further from me, and i hope you understand me very nicely!! Both my contracts will be cancelled on 31 Jan 2024 and if it is not done as per the person i spoke to in your cancellation department on 13 Jan 2024, there will be hell to pay.
Cell C
Cell C's reply23 Jan 2024, 14:13
Official
Please provide an alternative number and convenient time to contact you for assistance , the team need to make security verification with you in order to further assist .

Cell C | NH