Due to Cell C incompetence i missed my Father's funeral

As a contract subscriber of Cell C i have for the past 4 months i have experienced network connectivity problems. I habe had to call the customer care line 6 times to request that they assist to sort it out which the technical dept does and then a few weeks past and the same problwn happens again. Today i had the same problem where i could not make or recieve any calls. Due to this NO SERVICE my family could not get hold of me to inform me my father had passed away and because he is Muslim i could not attend his funeral as they had no ways of letting me know. CELL C DOES NOT CARE ABOUT THEIR CUSTOMERS AND I RECIEVED POOR AND PITIFUL RESPONSES FROM THE OPERATIONS MANAGERS LULAMA AND SIFISO KHUMALO. due to the incompetence if CELL C i could not pay my last respects to him. As im typing this message it is now 5 hours later after i logged the complaint and still is not able to make a call as it has not my connectivity problems is still unresolved yet im expected to pay my contract monthly.