Dropping the ball

<p>I have requested a SIM swap on Wednesday evening 12 October 2017. I was told it would take between 24 to 48 hours.</p> <p>Today on Saturday morning 15 October 2016 apparently somebody from their back office tried to call me. Seeing that it a Sabbath and I am an observant Jew, I did not see the call never mind answering it. CellC back office promptly proceeded to close the case without completing the SIM swap.</p> <p>This smacks of atrocious service on a number of levels.</p> <p>For one, it is simply bad service to close a case that took you more than the expected time (48 hours) after a single attempt to contact your client.</p> <p>Secondly, this blatant disregard of people's religion smacks of intolerance at best and even possibly antisemitism, which is surprising considering the fact that Blue Label is now a major share holder in CellC.</p>