Dropped the ball AGAIN!!!

I dont know whay I ever expected anything better from these guys. I just keep getting dissapointment after dissapointment. I took out one of the online deals a month ago and after a lot of drama of having to have a sim swap in order to keep my original CellC number I managed to get my line activated. I have 4 contracts with CellC for me and my family, my bill is supposed to be debited on the 15th of the month. with the new online deal they took an upfront payment when I cativated the contract and gave them permission to keep debiting my account on the 15th. its a new moth so I was expecting my new data to be available only to hear from the call centre consultant that I am no expected to make manual payments on this line every month because its an upfront contract? this is not what I signed up for.