TL
TSHEPO L

1 reviews | Active since Apr 2016

11 Jul 2016, 05:54

Dreadful Service - number has been suspended

<p>What awful service i've received from cellc during this past week , words cant describe it. I sent proof of payment trough to cellc on Wednesday the 6th and nobody contacted me. I had to call them and spoke to a very rude lady who told me that thge POP i sent had insufficient details althgough it reflected a payment to their account with the required amount. the lady hung up the phone while i was still speaking to her. i had to call them again since i can only dial their number and spoke to a lady who was very helpful and who advised me to get a bank statement and send it through to them. I did that on Friday and waited for the to reply or contact me but nothing happened. The Bank Statement i sent showed that i made the payment on the 4th ofJuly and my Internet banking statement shows the same thing. I cannot make calls at the moment . please help</p>

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Replies (1)
Cell C
Cell C's reply11 Jul 2016, 06:05
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN