Dreadful Service - Cell C Sales Call Centre

<p>I wanted to add a new line and Cell C Franchise stores didn’t have C4 dual sim Sony- so I decided to take the contract over the phone 084145, First consultant was very nice and understood my needs however at that time I doubted to take the contract and said to her I will call back. Same day I called again to check if I would qualify for the phone, consultant named Sipho was so rude at me over the phone, telling me that Cell C doesn’t give scores only ITC and credit Vetting do that in a rude terrible manner. I as a customer don’t give concern about ITC and Credit Vetting, I communicate with Cell C. The following day I called again to take the phone now, consultant Tshepo helped me this time. Also she was not friendly over the phone, shouting at me, I hardly spoke. She then did security check questions, one of the questions was, Have I worked for Cell C?, and the answer is Yes. At that point she started to change a bit on her tone, she told me the application had been passed on to credit vetting and within 24hour I will get response. A call from her if the application is approved or a sms if it was rejected. 24 hour went by no response. Following day to that, I called and a friendly patient good consultant Smangele answered, she inform me that the application was approved from the previous day and she doesn’t know why Tshepo haven’t called me, but she will inform her. I called again to know why on the Email I am called Mr. Emily and yet I am female, the call was picked up by Sipho the "rude guy", oh man what a rude guy and a bad service!! We had an argument about it. Minutes went by Tshepo called me and said my application has been approved, I asked her when, she said today. I told her two consultant said it was approved the following day, she said on her system it’s saying today (false information to the customer), while I was on the call with her, I over-heard a guy I believe it was Sipho saying "uyahlanya lo" meaning I am craze simultaneously Tsepo stopped talking and a giggled a bit. I had worked for Cell C and on the training, Respect and Listen are the key values a consultant should have, I seriously don’t know what went wrong with Tshepo and especially Sipho. Cell C head office please resolve this issue!!</p>