1 reviews | Active since Jul 2013
Dragging process to cancel contracts
<p> My parents entered into CellC contracts in February 2017 - It is pinnacle contracts.</p> <p>They live on a farm outside Modimolle/Nylstroom and the reception there is very bad. They have trouble taking and making calls and there is no way that they can use their data - i'm not sure how exactly to put it - basically they struggle to make and take calls because we cant hear them and they cant hear us because of bad reception - and the whatsapp messages reach them long after it was sent.</p> <p> </p> <p>The person who helped us with the contracts is Jonathan van Aarde (Nelspruit office). 3 weeks back he logged the query and asked them to go and test the reception on the farm in order to establish whether the contract can be cancelled without penalties payable.</p> <p> </p> <p>They phoned my parents one, 2 weeks ago, and never showed up to test the reception. I phoned customer services myself today (9 May 2017) and they said they will start this process again - with a new reference number. They also said they will call Jonathan in Nelspruit for our details. No one phoned him. That is now 3 weeks later and the process takes 3 -4 weeks to finalise we were told. So we will only finalise this in July? If they come trough?</p>
Thank you for notifying us of the above.
We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Good day
Customer care phoned me the same day. She gave me a reference number Ref: ********** ********** 31. This reference number is invalid. No CellC employee knows what to do with this number and if I type it in when I phone customer service it says the number is invalid. So much for responding.
In the meantime I phoned CellC a dozen times after that. Got another reference number ********** 132. On that reference number you will see that they logged that they phoned my dad - listened to his problem and told him to use VOdacom Roaming. Its not working we've tried that. But it seems CellC now think this case is closed. We must just roam.
Also there is no proof/sign that the consultant from CellC Nelspruit reported this problem. We have not made any progress. Its been 4 weeks now.
We even received an sms saying we must hand in our hanset at the nearest CellC store with this reference number SD614139. And for further assistance please phone 084 143. THE CONTRACTS WE WANT CANCELLED ARE SIM ONLY CONTRACTS!!! We phoned about 4 times - NO ONE could assist us. NO ONE knew what to do with the SD reference number.
WHAT MUST I DO TO GET THE CONTRACTS CANCELLED WITHOUT PENALTIES?? Up to date NO ONE tested the network in that area to establish whether the complaint is valid. They all just say - Yes we know its bad there - have you tried roaming? If one more person ask me that Im gonna loose it.
Good day
Customer care phoned me the same day. She gave me a reference number Ref: ********** ********** 31. This reference number is invalid. No CellC employee knows what to do with this number and if I type it in when I phone customer service it says the number is invalid. So much for responding.
In the meantime I phoned CellC a dozen times after that. Got another reference number ********** 132. On that reference number you will see that they logged that they phoned my dad - listened to his problem and told him to use VOdacom Roaming. Its not working we've tried that. But it seems CellC now think this case is closed. We must just roam.
Also there is no proof/sign that the consultant from CellC Nelspruit reported this problem. We have not made any progress. Its been 4 weeks now.
We even received an sms saying we must hand in our hanset at the nearest CellC store with this reference number SD614139. And for further assistance please phone 084 143. THE CONTRACTS WE WANT CANCELLED ARE SIM ONLY CONTRACTS!!! We phoned about 4 times - NO ONE could assist us. NO ONE knew what to do with the SD reference number.
WHAT MUST I DO TO GET THE CONTRACTS CANCELLED WITHOUT PENALTIES?? Up to date NO ONE tested the network in that area to establish whether the complaint is valid. They all just say - Yes we know its bad there - have you tried roaming? If one more person ask me that Im gonna loose it.
As per feedback, you have been assisted with this matter.
Regards
Cell C | PN
Best regards,
As per feedback, you have been assisted with this matter.
Regards
Cell C | PN
Best regards,