1 reviews | Active since Sept 2016

30 Sept 2016, 08:46

Downhill spiral for struggling Cell C

<p>If it's not bad enough that Cell C is in a financial crisis, they can't keep the last few clients they have. </p> <p>Blaming the bad line, connection and dropped calls on 3 phones and couting and then the sim, which was subsequently changed.. </p> <p>They have stooped to a new low and defaulted on a 48hr problem resolution. @ 120hrs and many a phone call I'm going to take a day off and port to the competition. </p>

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Replies (2)
Cell C
Cell C's reply30 Sept 2016, 08:53
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply03 Oct 2016, 09:44
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN