double deductions

we bought 2 LG G3 on 2015. we then insured them with cell c insurance the same month. by November i lost my phone and made a claim with cell c insurance and they gave me a knew phone after paying R1500 access.<br> i cancelled the other new phone from the insurance and continued paying for only 1 phone which my wife owns. we found out that our policy was cancelled and a new policy was created without our knowledge and the number which is insured is the one we cancelled . <br> since January cell c and cell c insurance have been deducting double amount in our account.. (e.g) \i pay R200 for my insurance ,then cell c insurance is deducting R400\" . we laid a complain with the insurer and they mange to pay us back .<br> now cell c was deducting their monthly premium of 800 but from January they started deducting R800 + 200 which = 1000. we laid a complain but we have been dragged from left to right with no solutions . cell c tell us that the other 200 is for the phone insurance .we printed out our banking statement to show them that they are billing us while the insurer is billing us at the same time . cell c insurance paid us back but cell c is refusing to pay us back. "