Double Debits, No allocation on accounts.

You guys do not even deserve a star rating!!! The service I've received from Cell C in the past 2years years has been uphauling to say the least! So, on 01/08/22 I made payment on my account and sent PoP to Cell c Somerset West as I would normally do. On 5th and 6th of August I get double debits for 2 of my lines WHICH WERE NOT IN ARREARS!!! I have since sent endless emails to almost all departments at Cell C. Only to get a case number that I followed up on and still have not gotten any response. When I log onto my cell c app, all those monies that were debited are not even allocated to my accounts. Now, where did all my money go??! I have made it clear in my emails that I cannot have this sorted in-store as I'm currently in the UK. I am really forced to take legal action against cell c. I'm just so incensed right now!!!