JN
Jp N
1 reviews | Active since Mar 2009
02 May 2024, 09:02
Double debited yet again
In April I was double debited by cellc for my fibre account I had to wait untill the 10th of April to have the money paid back into my account by cellc.
On the 30th of April I was again double debited by this *********** company.
Please payback my money asap and don't let this happen again it seems that whenever there is a public holiday at the end of the month cellc is afraid of not getting their money and then double debiting the clients account.
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Replies (1)
Cell C's replyOfficial
02 May 2024, 09:22Dear Jp van Niekerk,
Thank you for contacting Cell C.
Please receive our sincerest apologies for the inconvenience caused by the double debiting of your fiber account. We understand the frustration this situation has caused you, and we take full responsibility for the billing error.
The matter has been escalated to our billing team, and you will be contacted within 24-48 working hours.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please receive our sincerest apologies for the inconvenience caused by the double debiting of your fiber account. We understand the frustration this situation has caused you, and we take full responsibility for the billing error.
The matter has been escalated to our billing team, and you will be contacted within 24-48 working hours.
Regards,
Cell C | GN
Best regards,
Cell C's reply02 May 2024, 09:22
Official
Dear Jp van Niekerk,
Thank you for contacting Cell C.
Please receive our sincerest apologies for the inconvenience caused by the double debiting of your fiber account. We understand the frustration this situation has caused you, and we take full responsibility for the billing error.
The matter has been escalated to our billing team, and you will be contacted within 24-48 working hours.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please receive our sincerest apologies for the inconvenience caused by the double debiting of your fiber account. We understand the frustration this situation has caused you, and we take full responsibility for the billing error.
The matter has been escalated to our billing team, and you will be contacted within 24-48 working hours.
Regards,
Cell C | GN
Best regards,