TI
Thuso I

1 reviews | Active since May 2017

03 Aug 2020, 07:16

Double debit with interests

Cell did not debit their money on a previous month and we had to call them several times enquiring about that and there was no assistance whatsoever.If you don’t find two months debit order in such unprecedented time in my wife’s account,who’s going to pay the interest or it’s a way of reaping out on customers?We have been nothing but loyal customers to the so called brand and this is such an insipid service we getting? debit orders as a means of payment for a range of services. A debit order is an instruction by you to a third party (including a bank) to allow that third party to collect a payment from your account on a regular basis (e.g. monthly or annually). You can choose whether it will be a fixed amount (e.g. a loan repayment) or a variable amount (e.g. monthly cell phone charges.Because on a previous month you couldn’t adhere who’s problem is this when you debit me double this month with extra charges?

What a null service from such a reputable network provider.

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Replies (1)
Cell C
Cell C's reply03 Aug 2020, 07:49
Official
Good day Thuso 

Thank you for getting in touch with us regarding your query. 

We have escalated the issue. 

Our team will then be in contact for further assistance. 

^YM 

Best regards,