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Genelee F

1 reviews | Active since Nov 2020

01 Nov 2025, 09:34

Double debit one month Cell C

Dear Cell C

I am writing this to inform you that these could not be worse than you.

My debit date is the 21st of each month. Tell me why I was debited again yesterday. I phone and was told to send my statement for what I am not obligated to send my account financial but I did. I am informed they did not get the payment on the 21st but it shows on my statement. Please refund my money and cancel my debit order with you guys I will make cash payments going forward. This is the worse and they will not be the once paying for the statement I had to get. You will always have a bad reputation. I do not give concent to cell c to debit my account anymore.

Please refund my money because I can tell this will be a every month story.

0
Replies (7)
Cell C
Cell C's reply01 Nov 2025, 09:48
Official
Dear Genelee F,

Thank you for reaching out and sharing your concerns.

We sincerely apologize for the inconvenience and frustration you've experienced regarding the recent debit transaction.

We understand that your debit order is scheduled for the 21st of each month, and we regret any confusion caused by the additional debit. Could you please provide your ID number or Cell C number in question via private reply? Our support team will investigate the matter thoroughly to verify the payment and determine the cause of the duplicate debit.

We will keep you informed throughout the process and ensure this issue is resolved promptly.

Once again, we apologize for the inconvenience and thank you for your patience.

Regards,
Cell C | PN

Best regards,

GF
Genelee F's update01 Nov 2025, 09:52
Reviewer Update
***
GF
Genelee F's update01 Nov 2025, 09:54
Reviewer Update
Cancel my debit order i will not be subjected to this abuse. I want my money and my debit order cancel I will make cash payment. I have lost my trust and respect for Cell c.
Cell C
Cell C's reply01 Nov 2025, 09:57
Official
Thank you, our support team will contact you and assist accordingly.

Regards,
Cell C | PN

Best regards,

Cell C
Cell C's reply04 Nov 2025, 09:00
Official
Dear Genelee F,

Please receive feedback on your query.

We sincerely apologize for the inconvenience caused regarding the double debit concern. Upon reviewing your account, our records reflect that only one debit order of R1,152.98 was processed on 31/10/2025. We have noted your concern and will continue to investigate this matter further with our finance team to ensure clarity and accuracy. Feedback will be provided once the investigation is complete.

Kind regards,
Cell C | GM

Best regards,

Cell C
Cell C's reply05 Nov 2025, 14:01
Official
Dear Genelee F,

Kindly note that your refund query is still in progress, you will be provided with feedback as soon as it's available.

Regards,
Cell C | PN

Best regards,

Cell C
Cell C's reply12 Nov 2025, 11:46
Official
Dear Genelee F,

Our team confirmed that the refund has been processed and reflects on you end.

Thank you for allowing us the opportunity to make this right for you.

Cell C | DA

Best regards,