Double debit

I once reversed 2 payments On Month end June to July then i made an arrangement that they will debit R753 on my account on the 27 of July then on the 27th they debited that amount 2 times meaning that they debited R1506 on my account. when i called to inform the agent about what happened they just told me that on their system it shows that they debited R753 only. which then i decided to take my statement and email it to the customer service. what i got after was only the reference number. i also tried to call the customer service but it seems to not be working today.

can you please resolve this query today as i need that money i have to go to work and cell c just decided to take my last money and now you dont wanna refund me.

please resolve this query as this is bad for your business i'm not even sure that i will even upgrade my contract next year as i always have a query and the only way to solve this queries is thru this portal.

you can call me on this Numbers *** or ***