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Chriscelle V

1 reviews | Active since Mar 2011

06 Sept 2022, 20:33

Double debit

How can you double debot a cash account, August and September, yet September is due the 30th of September, i want it revesred now.

Your service is becoming pathetic. You double debit cos i refuse to pay 70 for a failed debit order on an account that was paid. I want a manager to call me this is getting out of hand seriously

0
Replies (17)
Cell C
Cell C's reply06 Sept 2022, 21:25
Official
Dear Chriscelle,

Thank you for contacting us regarding your billing.

We have escalated the query to our Team for assistance. We do apologize for the inconvenience caused thus far.

^TN

Best regards,

CV
Chriscelle V's update07 Sept 2022, 02:49
Reviewer Update
Not we apologize for the inconvenience caused. How can you debit and double debit for September already when due date is the 30 September?

I want a reversal asap no question ask.

I also want the person who ran the debit to call me and tell me why..... Cos a few months ago this was changed to a cash account cos of your debit system
Cell C
Cell C's reply07 Sept 2022, 07:14
Official
Noted.

We'll be in touch.

^SM

Best regards,

CV
Chriscelle V's update07 Sept 2022, 09:46
Reviewer Update
Im still waiting for this call
Cell C
Cell C's reply07 Sept 2022, 09:58
Official
You will be contacted within 24 working hours.

^SM

Best regards,

CV
Chriscelle V's update08 Sept 2022, 10:58
Reviewer Update
24 hours later no call.... I called your customer care i held on for 1 hour 39 mins.

All im saying is i want September bill reversed today as its due 30th we only on the 8th.

I dunno if Cell c had a system issue but it semms all clients was debit for September.

And fyi my account was change to cash due to an issue my daughter had


Cell C
Cell C's reply08 Sept 2022, 13:56
Official
Hi Chriscelle

Kindly note that a follow up request has ben sent, do expect feedback.

^PN

Best regards,

CV
Chriscelle V's update08 Sept 2022, 15:36
Reviewer Update
When, its been two days

and 24 hours later no call
Cell C
Cell C's reply08 Sept 2022, 20:46
Official
You will be contacted, please bear with us.

^TN

Best regards,

CV
Chriscelle V's update09 Sept 2022, 07:37
Reviewer Update
Did you have technical issues? cos i see alot of clients complaining
Cell C
Cell C's reply09 Sept 2022, 08:39
Official
Good day Chriscelle

There is no technical issues reported from our Technicians. 

^NT

Best regards,

CV
Chriscelle V's update09 Sept 2022, 09:12
Reviewer Update
So why was the account debited if its a cash account?

Why was September debited if its due the last day of the month?

All i say is i want my money back into my account
Cell C
Cell C's reply09 Sept 2022, 12:04
Official
Please await our call. 

^NT

Best regards,

CV
Chriscelle V's update09 Sept 2022, 12:50
Reviewer Update
Wow, so rude, cos this call was suppose to happen 24 hours later its 48 hours now
CV
Chriscelle V's update09 Sept 2022, 13:19
Reviewer Update
I spoke a very rude consultant Nolwazi, ***,

I want Sphwe the manager to call me immediately- I want my September billing to be reversed as this is supposed to be a cash account.
Cell C
Cell C's reply09 Sept 2022, 15:18
Official
We will follow up and revert to you. Apologise for the unpleasant experience. 

^NT

Best regards,

CV
Chriscelle V's update19 Sept 2022, 14:44
Reviewer Update
I received a call yesterday, and it does not seem like the consultant knew what was happening, as I still don;t know why did you debit me for September? can you please explain to me when will the reversal take place, and why is my line blocked