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Bongani S

1 reviews | Active since Sept 2021

02 Dec 2025, 12:33

Double debit

Im still waiting for feedback on a a review I sent here it's the forth day and still nothing, about my double debit order , can I get assistance please

0
Replies (4)
Cell C
Cell C's reply02 Dec 2025, 13:44
Official
Dear Bongani S,

Thank you for reaching out to us.

We sincerely apologise for the delay. We understand your frustration regarding the double debit review and the wait for feedback.

Please be assured that a support team member will reach out to you soon to assist further.

Regards,
Cell C | ZM
BS
Bongani S's update03 Dec 2025, 07:14
Reviewer Update
It's another day nothing has been done or said and no feedback what so ever.
Cell C
Cell C's reply03 Dec 2025, 08:11
Official
DearBongani S,

Thank you for getting in touch with us.

We sincerely apologise for the inconvenience and understand your frustration. Please be assured that your matter has already been escalated, and our support team is currently reviewing and investigating it thoroughly.

They will be in touch with you soon and will assist you to resolve the issue. We truly appreciate your patience as we work to provide a solution.

Regards,
Cell C | MMa
Cell C
Cell C's reply10 Dec 2025, 14:13
Official
Dear Bongani Sondwana,

Our support team confirmed that the Get-more subscription has been cancelled and a refund has been processed.

Kindly note that the refund process takes 3 to 7 working days to reflect.

Thank you for allowing us the opportunity to make this right for you.

Cell C | DA