SP
Sithembiso P
1 reviews | Active since Dec 2025
10 Feb 2026, 08:36
Double Debit
Made an in app payment on my contract then got double debited, its been a struggle getting it sorted, some say they don't see the transaction but the bank records say something else, the money left and the account hasn't been updated, its a mess
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Replies (2)0
Replies (2)
Cell C's replyOfficial
10 Feb 2026, 08:50Dear Sithembiso,
We sincerely apologise for the frustration and inconvenience you’ve experienced. Being double debited and then receiving conflicting feedback is completely unacceptable, and we understand how upsetting this situation has been for you.
Please be assured that this matter is being escalated for urgent resolution, as the payment reflects on your bank records but has not been updated on the account. This is not the level of service we aim to provide, and we regret the distress it has caused.
Thank you for your patience while we work to correct this and ensure the matter is properly resolved.
Cell C | BMT
We sincerely apologise for the frustration and inconvenience you’ve experienced. Being double debited and then receiving conflicting feedback is completely unacceptable, and we understand how upsetting this situation has been for you.
Please be assured that this matter is being escalated for urgent resolution, as the payment reflects on your bank records but has not been updated on the account. This is not the level of service we aim to provide, and we regret the distress it has caused.
Thank you for your patience while we work to correct this and ensure the matter is properly resolved.
Cell C | BMT
Cell C's reply10 Feb 2026, 08:50
Official
Dear Sithembiso,
We sincerely apologise for the frustration and inconvenience you’ve experienced. Being double debited and then receiving conflicting feedback is completely unacceptable, and we understand how upsetting this situation has been for you.
Please be assured that this matter is being escalated for urgent resolution, as the payment reflects on your bank records but has not been updated on the account. This is not the level of service we aim to provide, and we regret the distress it has caused.
Thank you for your patience while we work to correct this and ensure the matter is properly resolved.
Cell C | BMT
We sincerely apologise for the frustration and inconvenience you’ve experienced. Being double debited and then receiving conflicting feedback is completely unacceptable, and we understand how upsetting this situation has been for you.
Please be assured that this matter is being escalated for urgent resolution, as the payment reflects on your bank records but has not been updated on the account. This is not the level of service we aim to provide, and we regret the distress it has caused.
Thank you for your patience while we work to correct this and ensure the matter is properly resolved.
Cell C | BMT
Cell C's replyOfficial
13 Feb 2026, 10:22Dear Sithembiso P,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply13 Feb 2026, 10:22
Official
Dear Sithembiso P,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA