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1 reviews | Active since Jul 2017

19 Feb 2019, 10:29

Double billing on account for months, No response from CellC

Cell C added two accounts on my profile and have been double billing me since. I emailed CellC two weeks ago about two payments on my account every month- No one rep**** I called Cell C Last week to investigate the two accounts registered on my profile and the lady submitted a dispute. I am currently paying for two 20mb lines when I just signed/app**** for one line at my property(freestanding house) Then a lady called me to email Karabo(Original sales person) to try and sort this out, why does Cell C have a dispute department if they don't do any work or attempts to sort out disputes?

Since my last email to Cell C on Wednesday I once again have not heard anything from CellC. Please ask someone competent to sort this out as I cant spend any more hours to resolve this.

0
Replies (6)
Cell C
Cell C's reply19 Feb 2019, 10:43
Official
Good morning Stephen

We will get one of our competent team members to assist and sort this matter. Do expect communication.

Regards
Cell C | PN


's update21 Feb 2019, 15:54
Reviewer Update
After a call from Cell C on Tuesday to tell me that they have escalated this, I have heard nothing since. I was told that the manager was CC'd in the escalation mail. Does not seem it made a difference. Its simple 1. Check my account 2. See that there are two identical fibre packages activated one the exact same address 3. Call the cancelation dept and Cancel the additional line which has no data being transferred since the date of inception(Canceling the one I am actually using will be stupid and irritating) 4. Call the accounts dept and refund me for the months of overcharging. 5. Call me and tell me you have fixed this issue and that Cell C is sorry for the inconvenience.
's update25 Feb 2019, 08:36
Reviewer Update
Still waiting........ Ridiculous...... No wonder the CEO left, I would have also gotten tired of the lack of service provided by the Cell C staff. There are cheeper providers for fibre, I specifically chose CellC for the hope of good service and this clearly failed.
's update28 Feb 2019, 08:31
Reviewer Update
And another Double debit has gone off today!
's update25 Mar 2019, 14:05
Reviewer Update
Still waiting for communication...
's update24 Apr 2019, 11:05
Reviewer Update
Still waiting for my Refund!