HH
Hendrik H
1 reviews | Active since Sept 2015
20 Nov 2018, 09:01
Double billing not sorted out
Double billing has been reported, escalated to billing/accounts, apparently with contact (of which I unfortunately have no record as I did not receive any) on 1 Nov 2018.... only to be presented and debit order gathered for another double billing on 8 November 2018.
1. Can I cancel my debit order, and live off the double billing credit of the past 10 months 2. Has my request for cancellation of the "free" 1G SIM card been honored - it seems not! So Now I have to pay for this too!?!?
What is happening here?
A phone call would be appreciated - it is on file! A response to this post is NOT deemed to be acceptable, and I'll have to take matters further
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
20 Nov 2018, 09:10Good morning Hendrik
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply20 Nov 2018, 09:10
Official
Good morning Hendrik
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
HH
Hendrik H's updateReviewer Update
20 Nov 2018, 09:38I have just received a phone call from Cell C
1. My "free" 1GB SIM has been cancelled, including all amounts deducted from my account as my initial request for cancellation was done before the 12 month "anniversary" of the account. (Please note that I have NEVER made use of this service).
2. Apparently the double billing for the full term (since inception of the contract) will be reversed and credited to my account (20.20Gbit Fibre).
3. A full statement (since inception of the account) will be sent to me ASAP.
I am awaiting a full statement from account inception (just more than a year ago) to this effect. I this is not received timeously, another post is to follow.
Thank you for this "hopefully" final assistance in getting this resolved
HH
Hendrik H's update20 Nov 2018, 09:38
Reviewer Update
I have just received a phone call from Cell C
1. My "free" 1GB SIM has been cancelled, including all amounts deducted from my account as my initial request for cancellation was done before the 12 month "anniversary" of the account. (Please note that I have NEVER made use of this service).
2. Apparently the double billing for the full term (since inception of the contract) will be reversed and credited to my account (20.20Gbit Fibre).
3. A full statement (since inception of the account) will be sent to me ASAP.
I am awaiting a full statement from account inception (just more than a year ago) to this effect. I this is not received timeously, another post is to follow.
Thank you for this "hopefully" final assistance in getting this resolved