Dont use Cell C- they are *******

The most frustrating company I have ever dealt with. I charged up my daughters prepaid contract with data. The data never arrived but the money was taken off of my account. Since then I have been in contact with their customer support 083135 number more than 12 times. Each time they say their backoffice will call me. their own rules are to attempt to call 3 times then to close the case. They keep closing the backoffice cases without trying to make contact and I have to start the process over again. They don't have a track record on their own systems of previous cases, so each time they only refer to the latest escalation call and case number. I have also sent numerous emails with proof of payment to their custserve@cellc email- these have never been responded to. this has been ongoing since Sept 2023. Its now December I strongly urge anyone reading this to to use a competitor. lastly the call centre security questions asked are ridiculous like what are the most frequently dialled numbers- my daughter only has data.