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LM
Llewelyn M

1 reviews | Active since May 2018

17 May 2018, 15:48

DONT USE CELL C FOR FIBER.

Cell C Fibre(C-Fibre)

I installed fibre into my house a month and a half ago using a guy called JABULANI NGOMANE who is a broadband sales consultant for Cell C. Well all he does is consult, thats it. I have contacted him numerous times to get my bill from him and after 18 days I am still waiting but they are more than happy to take the money off my account.

I was told by Jabu that I wont need to contact anyone other than him if I had issues. Well thats if you dont have issues on weekends or after hours. Contact him on Monday and maybe you will get a reply by wednesday, if you dont send a follow up message first on Tuesday.

As for after sales service, well you can forget it.

Im tired of asking for my account.

0
Replies (11)
Cell C
Cell C's reply17 May 2018, 15:59
Official

Good afternoon Llewelyn

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.

Regards
Cell C | PN

Cell C
Cell C's reply18 May 2018, 08:11
Official

Danielle confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

LM
Llewelyn M's update07 Jun 2018, 20:54
Reviewer Update
Danielle managed to help me but Jubu is still useless and now I cant even contact him. I still didnt get my new statement in time and now I finally got it and Cell C is stupid enough to send a file that cant even open in any of my programs. How can I press the 'view online' button if there isnt one? What a joke. If you are going to contact me again then at least give me someone who does their job who I can deal with all the time. If my fiber crashes on the weekend I want it fixed, I dont want to wait till Monday where I might or might not get help. Totally unacceptable. Get your act together.
Cell C
Cell C's reply08 Jun 2018, 09:21
Official

Noted, we will get someone to assist further.

Regards

Cell C | PN

LM
Llewelyn M's update16 Jul 2018, 16:24
Reviewer Update
I still havent been contacted and now I found out the agent I have been dealing with, Jabu, has left C Fiber and I am told be the new owner of his number that I must contact Cell C to sort it out. Again I didnt get my account before the debit order was taken off. Utterly useless.
Cell C
Cell C's reply17 Jul 2018, 07:46
Official

We have requested a senior consultant from the Fiber department to follow up on this matter and assist. Do expect a call.

Regards

Cell C | DA

LM
Llewelyn M's update02 Aug 2018, 16:40
Reviewer Update
Can I please have someone contact me. Once AGAIN, no invoice and this time no money taken off my account. When will you guys get your **** together?
Cell C
Cell C's reply03 Aug 2018, 07:58
Official

Noted, we will get someone to assist.

Regards

Cell C | PN

LM
Llewelyn M's update03 Aug 2018, 13:13
Reviewer Update
So I get a phone call now but I cant even hear the guy talking. He hangs up and I get a notification of a missed call, my phone is in my hand but doesnt even ring. Yes its a cell c sim. Is it so hard?
LM
Llewelyn M's update04 Aug 2018, 15:43
Reviewer Update
I am still waiting to get this sorted out.
Cell C
Cell C's reply06 Aug 2018, 07:48
Official

Good morning Llewelyn

We have requested someone to contact you and sort this matter.

Regards

Cell C | PN