JH
Johan H
1 reviews | Active since Nov 2011
05 Oct 2021, 18:34
Dont use CELL C
My contract expires every two years at the end of December. I have been trying since then to upgrade but the excuses have been tenfold. then there is no stock available. then there is not enough points, etc etc etc. A month back "'amanda" phones me and upgrades the account. she tells my wife that the device will be here within 21 days. Guess what? Its been more than a month. four contracts with them, over ten years a customer and this is how you get treated. sent e-mails, no return. Sent facebook messages, only get promises of a call. Phone them ourselves and get cut off. I am so frustrated !!!!!!!!!! So after i have paid for nine months for a device that has been paid up in December, I now am paying for a device i dont have. And if you read this Cell C, please cancel all four contracts. YOU WILL NOT GET ANOTHER CENT OUT OF ME!!!!!
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
05 Oct 2021, 20:35Good day Johan
Thank you for getting in touch with us.
Your query has been escalated to our support team.
Kindly await further communication.
^YM
Thank you for getting in touch with us.
Your query has been escalated to our support team.
Kindly await further communication.
^YM
Cell C's reply05 Oct 2021, 20:35
Official
Good day Johan
Thank you for getting in touch with us.
Your query has been escalated to our support team.
Kindly await further communication.
^YM
Thank you for getting in touch with us.
Your query has been escalated to our support team.
Kindly await further communication.
^YM
JH
Johan H's updateReviewer Update
07 Oct 2021, 15:56you cant even phone me back? Pathetic!!!!
JH
Johan H's update07 Oct 2021, 15:56
Reviewer Update
you cant even phone me back? Pathetic!!!!
JH
Johan H's updateReviewer Update
08 Oct 2021, 08:43still waiting.... been cut off countless times. I am so frustrated! i only want what i am paying for!
JH
Johan H's update08 Oct 2021, 08:43
Reviewer Update
still waiting.... been cut off countless times. I am so frustrated! i only want what i am paying for!
JH
Johan H's updateReviewer Update
08 Oct 2021, 10:46so now i got a email saying that no device was added to my contract. This must surely be ***** ??
JH
Johan H's update08 Oct 2021, 10:46
Reviewer Update
so now i got a email saying that no device was added to my contract. This must surely be ***** ??
Cell C's replyOfficial
08 Oct 2021, 11:21Hi Johan Hanekom
Thank you for contacting Cell C.
When did you receive this email?
^MP
Thank you for contacting Cell C.
When did you receive this email?
^MP
Cell C's reply08 Oct 2021, 11:21
Official
Hi Johan Hanekom
Thank you for contacting Cell C.
When did you receive this email?
^MP
Thank you for contacting Cell C.
When did you receive this email?
^MP
JH
Johan H's updateReviewer Update
08 Oct 2021, 12:49OK, so by some kind of miracle, "amanda" has risen from the dead and phoned my wife. the account is now (again) upgraded and my device (not the same one, again stock issues) will be with me on monday or the latest tuesday (I somehow find that hard to believe)
I will however update here on what happens
I will however update here on what happens
JH
Johan H's update08 Oct 2021, 12:49
Reviewer Update
OK, so by some kind of miracle, "amanda" has risen from the dead and phoned my wife. the account is now (again) upgraded and my device (not the same one, again stock issues) will be with me on monday or the latest tuesday (I somehow find that hard to believe)
I will however update here on what happens
I will however update here on what happens
Cell C's replyOfficial
08 Oct 2021, 15:59Noted.
^MP
^MP
Cell C's reply08 Oct 2021, 15:59
Official
Noted.
^MP
^MP
JH
Johan H's updateReviewer Update
12 Oct 2021, 12:47OK, so after ten months and a lot of perspiration, i received my device yesterday.
I still do not understand what happened on Friday , that after so much trouble we got helped in a flash? Was it my deliberate use of the word *****? Which i am still wondering about ?
However, i did receive my device. Not the one I originally wanted but still, i received it and I am happy with it.
But here is the thing CELL C .... I wanted to thank you but somehow i realised that what i got, I had the right to, because I am paying for it, and have been since I started being a cell c customer.
Therefore i must conclude by saying thank you for my device, but the service was very very bad. And no, i would not recommend Cell C to my friends or family.
I still do not understand what happened on Friday , that after so much trouble we got helped in a flash? Was it my deliberate use of the word *****? Which i am still wondering about ?
However, i did receive my device. Not the one I originally wanted but still, i received it and I am happy with it.
But here is the thing CELL C .... I wanted to thank you but somehow i realised that what i got, I had the right to, because I am paying for it, and have been since I started being a cell c customer.
Therefore i must conclude by saying thank you for my device, but the service was very very bad. And no, i would not recommend Cell C to my friends or family.
JH
Johan H's update12 Oct 2021, 12:47
Reviewer Update
OK, so after ten months and a lot of perspiration, i received my device yesterday.
I still do not understand what happened on Friday , that after so much trouble we got helped in a flash? Was it my deliberate use of the word *****? Which i am still wondering about ?
However, i did receive my device. Not the one I originally wanted but still, i received it and I am happy with it.
But here is the thing CELL C .... I wanted to thank you but somehow i realised that what i got, I had the right to, because I am paying for it, and have been since I started being a cell c customer.
Therefore i must conclude by saying thank you for my device, but the service was very very bad. And no, i would not recommend Cell C to my friends or family.
I still do not understand what happened on Friday , that after so much trouble we got helped in a flash? Was it my deliberate use of the word *****? Which i am still wondering about ?
However, i did receive my device. Not the one I originally wanted but still, i received it and I am happy with it.
But here is the thing CELL C .... I wanted to thank you but somehow i realised that what i got, I had the right to, because I am paying for it, and have been since I started being a cell c customer.
Therefore i must conclude by saying thank you for my device, but the service was very very bad. And no, i would not recommend Cell C to my friends or family.
Cell C's replyOfficial
12 Oct 2021, 14:03Hi Johan
We apologize for the delay on the resolution of the query.
We're pleased that you received your device.
Regard
^MP
We apologize for the delay on the resolution of the query.
We're pleased that you received your device.
Regard
^MP
Cell C's reply12 Oct 2021, 14:03
Official
Hi Johan
We apologize for the delay on the resolution of the query.
We're pleased that you received your device.
Regard
^MP
We apologize for the delay on the resolution of the query.
We're pleased that you received your device.
Regard
^MP