LH
Leshae H

1 reviews | Active since Apr 2012

23 Jul 2021, 11:34

DONT USE CELL C

I hate that I even have to give one star!!!!!!!

I wrote on Hello Peter on the 15th with a review. I was asusred to have it resolved.

Needless to say nothing has been resolved. Cell C did not even attempt to call me. I have again this morning spent 21 minutes on the line with Cell C. They can not tell you how they formulate settlement amounts.

Over and above that dare you ask to speak to Supervisor Ngebekazi will put the phone down in your ear and you will then be gifted the opportunity to call cell c back.

I have called back and spoken to Jabuleli, the supervisor, and she can not provide me with the answer either besides saying it a monthly commitment amount along with an early cancellation fee, I then asked what this early cancellation fee is, she does not know so now Jabuleli has put me through to the billing department to find out, but in reality she put me back through to customer care who does not know where my call should be directed to as she is not aware of a billing department so 41 minutes later and in listening to this beautiful tune once more.

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Replies (2)
LH
Leshae H's update23 Jul 2021, 17:31
Reviewer Update
Please advise what letter cell c sent???
LH
Leshae H's update23 Jul 2021, 17:32
Reviewer Update
Furthermore when was this matter closed as I had no communication from cell c after my first post up until I called in again today??