AR
Amy R
1 reviews | Active since May 2021
17 Dec 2025, 16:13
DONT UPGRADE YOUR CONTRACTS WITH CELL C
I upgraded my contract and was told I would pay R543 a month. the first invoice came through and I paid the R543. The next invoice came through and suddenly the invoice was R800+. this month the invoice is R1000+
I tried calling Cell C but my calls weren't going through. eventually when I got through, the agent was rude and had a terrible attitude and refused to listen to what I was saying. She then said she would put me through a different department and then hung up on me.
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Cell C's replyOfficial
17 Dec 2025, 16:32Dear Amy,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the unexpected increases on your invoices and the service you received when contacting us. This is certainly not the experience we aim to provide.
To enable us to escalate this matter and investigate further, please provide your ID number. Once received, we will forward the details to the relevant team, who will review your account and contact you with feedback.
Kind regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the unexpected increases on your invoices and the service you received when contacting us. This is certainly not the experience we aim to provide.
To enable us to escalate this matter and investigate further, please provide your ID number. Once received, we will forward the details to the relevant team, who will review your account and contact you with feedback.
Kind regards,
Cell C | GN
Cell C's reply17 Dec 2025, 16:32
Official
Dear Amy,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the unexpected increases on your invoices and the service you received when contacting us. This is certainly not the experience we aim to provide.
To enable us to escalate this matter and investigate further, please provide your ID number. Once received, we will forward the details to the relevant team, who will review your account and contact you with feedback.
Kind regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the unexpected increases on your invoices and the service you received when contacting us. This is certainly not the experience we aim to provide.
To enable us to escalate this matter and investigate further, please provide your ID number. Once received, we will forward the details to the relevant team, who will review your account and contact you with feedback.
Kind regards,
Cell C | GN