1 reviews | Active since Feb 2021
DON'T UPGRADE YOUR CONTRACT(CANCEL)
Ordered the LG on the 8th of February after numerous calls from their headoffice. The sales consultant by the name of Bryson or something has promised that the device is in stock and I would receive it in 7 days
14 days past and still no receipt. Their headoffice only tells me that there is no stock.
I went as far as getting the device through a store. The store couldn't assist because of an upgrade in progress with the head office. We then logged a case to reverse the order and I've waited since the 20th February till date. As per their term, it's 48hrs for the process to complete regardless of any circumstances.
Today, 2 ladies from their cancelation department say that the reversal is still in progress and i would rather have to wait for the device to come through instead.
Why did the upgrade department mislead me into getting something that's not there? Why does their headoffice make it seem like they don't want to do the reversal because they want to make the point of sale? CELL C DOES NOT HAVE ANY DEVICES AT ALL EXCEPT FOR THE STORES.
I'd consider canceling at the end of my term and go on to a more reliable network carrier. Disappointed by empty promises.
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Best regards,
Thank you for posting your review.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll escalate this matter for further assistance.
^YM
Best regards,
I have been trying to give your company a chance for the past 2 weeks(look at your system for how many times I've called) . If i receive such services now, what might happen in the future?
I'm a customer for about 4 years and i dont feel it's fair to be treated as such when i never had a problem paying the fees you dished at me.
Your consultants at the call center are so clueless as to how to help me within this regard. They're even asking themselves loudly, 'i cant understand why it's still processing'. What does that tell me Cell C? I even asked if the employees for that department are on leave. This is like dealing with Telkom.
This morally isn't about the device largely but the type of services you are throwing at me. I cannot tolerate lies or any type of misleading information.
I have been trying to give your company a chance for the past 2 weeks(look at your system for how many times I've called) . If i receive such services now, what might happen in the future?
I'm a customer for about 4 years and i dont feel it's fair to be treated as such when i never had a problem paying the fees you dished at me.
Your consultants at the call center are so clueless as to how to help me within this regard. They're even asking themselves loudly, 'i cant understand why it's still processing'. What does that tell me Cell C? I even asked if the employees for that department are on leave. This is like dealing with Telkom.
This morally isn't about the device largely but the type of services you are throwing at me. I cannot tolerate lies or any type of misleading information.
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^SM
Best regards,
^SM
Best regards,