Don't trust Cellc, a bunch of silent *****s that needs to be reported for consumer rights!!!

Cell is *****ing from us, before lockdown I paid approximately R800 for my me and my spouse's contracts. When lockdown happened I didn't receive any salary I lost my job, I app**** for Covid relief from cellc but no one helped me, then they send me an email telling me I need to pay approximately R1600 a month to catch up with my payments. In September the account was R4000, my spouse paid R1300 in September, Oktober and November. (I have proof of payment) but when I received my statement this month, the money we were paying wasn't being deducted on the account on CellC side and the Account Balance went from R4000 to a wopping of R20 000 with in 3 months! I've tried emailing and phoning to find out what is going on but no information or communication from Cellc side. They even hanged up on me a few times after being transferred between customer care and accounts for like 20 times having to constantly explain myself and plead for help.

Can someone at cell please explain what is going on and help me or is cellc just going to continue *****ing from the clients during this tough time. If I'm not getting a answer soon I'm going to the national consumer complaints commission with my evidence that I have of all te struggles during this difficult time I've had with cellc. Because what cellc is doing is unconstitutional and against peoples rights. This is ridiculous how Kan a account go from R4000 to R20 000!!!!!!!