MP
Michell P
1 reviews | Active since Jan 2014
01 Jun 2024, 08:03
Don't take out cell c contracts
I have been with cell c over 30 years. Never have I ever seen fixed contracts with fixed payments change every month for the past year.
Now that I cancelled the first 2 contracts ( of the 6 contracts) my billed amount went up from last month R1040 to R2800.
No assistance from cell c at all.
I will never recommend thus network ever to anyone.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
01 Jun 2024, 08:22Dear Michell Petzer,
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience, it falls short of the high level of service we offer to our valued customers.
Please note that we are committed to fair and transparent billing practices and thus we will get to the bottom of the matter to provide clarity.
We have referred your query to our Support Team , they will investigate and contact you within the next 24 to 48 hours to provide an update on the matter.
Regards
Cell C | TD
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience, it falls short of the high level of service we offer to our valued customers.
Please note that we are committed to fair and transparent billing practices and thus we will get to the bottom of the matter to provide clarity.
We have referred your query to our Support Team , they will investigate and contact you within the next 24 to 48 hours to provide an update on the matter.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Jun 2024, 08:22
Official
Dear Michell Petzer,
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience, it falls short of the high level of service we offer to our valued customers.
Please note that we are committed to fair and transparent billing practices and thus we will get to the bottom of the matter to provide clarity.
We have referred your query to our Support Team , they will investigate and contact you within the next 24 to 48 hours to provide an update on the matter.
Regards
Cell C | TD
Thank you for reaching out to us.
We sincerely apologise for the unpleasant experience, it falls short of the high level of service we offer to our valued customers.
Please note that we are committed to fair and transparent billing practices and thus we will get to the bottom of the matter to provide clarity.
We have referred your query to our Support Team , they will investigate and contact you within the next 24 to 48 hours to provide an update on the matter.
Regards
Cell C | TD
Best regards,
MP
Michell P's updateReviewer Update
01 Jun 2024, 09:45Thank you for your response. An agent phoned me and yet no one can help. Cell c is not fair and transparent in their billing system and yes nothing can be done so yes. Like I said in my initial complaint. Stay away from Cell C contracts. What they promise you during a sale is not what you get.
MP
Michell P's update01 Jun 2024, 09:45
Reviewer Update
Thank you for your response. An agent phoned me and yet no one can help. Cell c is not fair and transparent in their billing system and yes nothing can be done so yes. Like I said in my initial complaint. Stay away from Cell C contracts. What they promise you during a sale is not what you get.
Cell C's replyOfficial
01 Jun 2024, 10:17Where you contacted today ?
Please advise.
Regards
Cell C | TD
Please advise.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Jun 2024, 10:17
Official
Where you contacted today ?
Please advise.
Regards
Cell C | TD
Please advise.
Regards
Cell C | TD
Best regards,
MP
Michell P's updateReviewer Update
01 Jun 2024, 10:33Yes. But nothing is resolved.
MP
Michell P's update01 Jun 2024, 10:33
Reviewer Update
Yes. But nothing is resolved.
Cell C's replyOfficial
01 Jun 2024, 10:39Where you contacted today ?
Please advise.
Regards
Cell C | TD
Please advise.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Jun 2024, 10:39
Official
Where you contacted today ?
Please advise.
Regards
Cell C | TD
Please advise.
Regards
Cell C | TD
Best regards,
MP
Michell P's updateReviewer Update
01 Jun 2024, 10:57Yes, but nothing resolved
MP
Michell P's update01 Jun 2024, 10:57
Reviewer Update
Yes, but nothing resolved
Cell C's replyOfficial
01 Jun 2024, 11:06What was the feedback you were provided with ?
May we also please have the name of the consultant you spoke to.
We are asking for this information because there is no feedback from our Support Team to indicate that they have contact you.
Regards
Cell C | TD
May we also please have the name of the consultant you spoke to.
We are asking for this information because there is no feedback from our Support Team to indicate that they have contact you.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Jun 2024, 11:06
Official
What was the feedback you were provided with ?
May we also please have the name of the consultant you spoke to.
We are asking for this information because there is no feedback from our Support Team to indicate that they have contact you.
Regards
Cell C | TD
May we also please have the name of the consultant you spoke to.
We are asking for this information because there is no feedback from our Support Team to indicate that they have contact you.
Regards
Cell C | TD
Best regards,
MP
Michell P's updateReviewer Update
01 Jun 2024, 11:10You can phone me on ***
MP
Michell P's update01 Jun 2024, 11:10
Reviewer Update
You can phone me on ***
Cell C's replyOfficial
01 Jun 2024, 11:23Thank you.
Our Support Team will contact you to assist.
Regards
Cell C | TD
Our Support Team will contact you to assist.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Jun 2024, 11:23
Official
Thank you.
Our Support Team will contact you to assist.
Regards
Cell C | TD
Our Support Team will contact you to assist.
Regards
Cell C | TD
Best regards,