1 reviews | Active since Oct 2018
Don't take out a cellc contract they will cause you great dispare when your contract gets mishandled!!
I have been a loyal customer of Cellc from the time it started. My experience with them has always been good, until recently about five months back I reversed an amount of my bank account from cellc for personal reasons, any rate the following month not being aware my debit didn't go off my account. I was informed the following month that there was no debit the previous month and I then paid via eft the current and outstanding balance's emailed the proof. I contacted cellc to debit the account but it never happened so I paid eft again until I gave them a new bank account to debit not missing any of my payments. When I gave my new account details my account was still not being debited so I went into a cellc store to find out why, the answer I got was that I'm a early payer. I then told the consultant that I'm here asking cellc to take the money that I owe them and I was told that they see nothing wrong and that the account should be debited this went on for 2 more months and numourus calls to have it sorted, they eventually debit the full balance owing only to dispute that I didn't pay? I am now listed with a judgement against my name and a poor payment history preventing me from getting credit and a negative credit rating. This was just a summary of certain things that I have been dealing with and trying to sort through which is not even the tip of the iceberg on what this has cost me and my family....
Good morning Danie
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Danie
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
