DS
Danie S

1 reviews | Active since Oct 2018

15 Oct 2018, 16:14

Don't take out a cellc contract they will cause you great dispare when your contract gets mishandled!!

I have been a loyal customer of Cellc from the time it started. My experience with them has always been good, until recently about five months back I reversed an amount of my bank account from cellc for personal reasons, any rate the following month not being aware my debit didn't go off my account. I was informed the following month that there was no debit the previous month and I then paid via eft the current and outstanding balance's emailed the proof. I contacted cellc to debit the account but it never happened so I paid eft again until I gave them a new bank account to debit not missing any of my payments. When I gave my new account details my account was still not being debited so I went into a cellc store to find out why, the answer I got was that I'm a early payer. I then told the consultant that I'm here asking cellc to take the money that I owe them and I was told that they see nothing wrong and that the account should be debited this went on for 2 more months and numourus calls to have it sorted, they eventually debit the full balance owing only to dispute that I didn't pay? I am now listed with a judgement against my name and a poor payment history preventing me from getting credit and a negative credit rating. This was just a summary of certain things that I have been dealing with and trying to sort through which is not even the tip of the iceberg on what this has cost me and my family....

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Replies (1)
Cell C
Cell C's reply16 Oct 2018, 07:24
Official

Good morning Danie

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN