DON'T TAKE CELL C CONTRACTS!! you will end up with a RUINED CREDIT SCORE, ******** debit order from them after cancelation and NO ASSISTANCE whatsoever when you follow up on an issue caused by their INCOMPETENCY!!

If there was "0" star, that is what cellC deserves!

I canceled my sim only contract 9 December 2020 (we are now in July 2021 - still no resolution to my issue)!

I called in Dec2021, The consultant I spoke to said my contract will be canceled on 9th Jan 2021,due to the 30 day notice period - understandable.

December and January Debit order went off, I called again in Jan to confirm that there'll be no more debit orders since I canceled in December 2020.

To my surprise, they said my contract is not canceled in the system.

They listened to the call records in Jan and confirmed that the consultant helping me in December agreed to cancel the contract for January verbally, but didn't actually cancel on the system (she forgot to do it on the system) . Thus the contract is still active.

I asked them to rectify their mistake cos i won't be liable for their consultants incompetency and keep on paying. They said they'll fix it, I demanded an immediate cancelation so there'll be no 30 day waiting period since i called in time and won't be affording to pay for 2 contracts (I had a new contract with Vodacom by then)

In February the debit order went off as well! I reversed the money as my contract was agreed to be closed in Jan2021. After reversing it in Feb, they debited again in March (a much higher amount).

I called them and demanded that my card be switched to prepaid immediately. They did so.

As my credit score was ruined- it shows a missed payment in Feb, while the contract was supposed to be canceled already by Feb! I asked they fix that and refund my money they debited on March!

I call at least twice every month and i get absolutely no help, just the same response every time "Here is a case number, we are escalating your matter, and you will get a call within 48 hours".. I get absolutely no call back and i have check in again everytime, i keep on getting a pile of new case numbers but no response or even a ****** call back whatsoever!

For the past 7 months no resolution! 1. My credit score has a "missed Payment" for Feb 2021, which affects my overall score negatively - mind you, I called in December2020 to cancel my contract. Now i have to suffer for their INCOMPETENCY!

2. I received no refund for the debit they took in March! - STILL, I have to pay for their INCOMPETENCY, while i canceled my contract in time!

3. No help is received from either call center or any of their branches to rectify the above 2 points, besides giving me a case number and promising the case is escalated. This is now the 7th month!!

The cellC number was ***. PATHETIC!