NL
Nokuthula L
1 reviews | Active since Feb 2024
06 Aug 2024, 15:55
Don't take a Cell C contract it is *******
My cell C contract is up to date, has never been in arrears but every month since March they suspend my account, as we speak it's suspended and I'm getting these threatening messages "Your Cell C services remain suspended. Call 084135 for payment arrangements to avoid permanent termination and legal handover. If you have paid, please ignore." when I call there's no answer I'm sick and tired of this nonsense service
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
06 Aug 2024, 16:16Dear Nokuthula Lupahla
Thank you for contacting Cell C.
We're sorry to hear about the ongoing issues with your account. To investigate and resolve this, could you please confirm the below details so we can access your account:
Name and Surname
ID number
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're sorry to hear about the ongoing issues with your account. To investigate and resolve this, could you please confirm the below details so we can access your account:
Name and Surname
ID number
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,
Cell C | TM
Cell C's reply06 Aug 2024, 16:16
Official
Dear Nokuthula Lupahla
Thank you for contacting Cell C.
We're sorry to hear about the ongoing issues with your account. To investigate and resolve this, could you please confirm the below details so we can access your account:
Name and Surname
ID number
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're sorry to hear about the ongoing issues with your account. To investigate and resolve this, could you please confirm the below details so we can access your account:
Name and Surname
ID number
Name of the bank we are debiting
Debit order date
Physical or email address
Regards,
Cell C | TM
Cell C's replyOfficial
06 Aug 2024, 16:30 Please confirm your physical address and let us know how many contracts you have with Cell C.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply06 Aug 2024, 16:30
Official
Please confirm your physical address and let us know how many contracts you have with Cell C.
Regards,
Cell C | TM
Regards,
Cell C | TM
NL
Nokuthula L's updateReviewer Update
06 Aug 2024, 16:45You are asking stupid questions about my info and address instead of checking my account and fixing this ****, I have sent you my details so it's either you fix it or cancel my contract
NL
Nokuthula L's update06 Aug 2024, 16:45
Reviewer Update
You are asking stupid questions about my info and address instead of checking my account and fixing this ****, I have sent you my details so it's either you fix it or cancel my contract
Cell C's replyOfficial
06 Aug 2024, 16:49We understand your frustration, and we apologize for any inconvenience. These security questions are necessary to verify that we are speaking to the correct account holder. Rest assured, we're here to resolve your issue promptly. Please provide the requested information so we can assist you further.
Thank you for your understanding .
Regards,
Cell C | TM
Thank you for your understanding .
Regards,
Cell C | TM
Cell C's reply06 Aug 2024, 16:49
Official
We understand your frustration, and we apologize for any inconvenience. These security questions are necessary to verify that we are speaking to the correct account holder. Rest assured, we're here to resolve your issue promptly. Please provide the requested information so we can assist you further.
Thank you for your understanding .
Regards,
Cell C | TM
Thank you for your understanding .
Regards,
Cell C | TM
Cell C's replyOfficial
06 Aug 2024, 17:06How many contracts do you have with Cell C?
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply06 Aug 2024, 17:06
Official
How many contracts do you have with Cell C?
Regards,
Cell C | TM
Regards,
Cell C | TM
NL
Nokuthula L's updateReviewer Update
06 Aug 2024, 17:252
NL
Nokuthula L's update06 Aug 2024, 17:25
Reviewer Update
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