DS
Dieter S

1 reviews | Active since Sept 2015

08 Sept 2015, 08:15

Dont stay at Cell C

Reluctantly upgraded one of 3 Cell C contracts i have on 19 August 2015.(Contract period was already over)<br> Received new handset 20 August 2015 via courier. (Great service!) (Microsoft Lumia 640 LTE Dual)<br> Stated phone to see that LCD panel had thin line that was flickering, from top to bottom.<br> <br> I regarded this as an out of box failure and expected a new phone.<br> After navigating the Cell C call center experience a few times i was told that it there is a check that needs to be done on the phone to see if client damaged phone. I was not happy with this, but ultimate had to settle on this.<br> Emails to [Email Removed] does not get rep**** to.<br> A courier came to pick up phone a few days later.<br> Have had no response except the Cell C Customer Care Case Number : *** auto response.<br> Original thoughts to get away from Cell C proved to be correct.<br> NO customer service.<br> <br> <br> Sent in cancellation of contract mail to [Email Removed] this morning.<br> Lets see how how long this takes to be resolved. I expect to be made to jump through hoops...<br> <br>

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Replies (1)
Cell C
Cell C's reply10 Sept 2015, 07:15
Official
Hello dietersmith,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN