Don't honor their deals

My girlfriend took out a contract upgrade that came with a free return flight to the value of R3000. She signed her contract on the 13th of June 2016. After numerous calls and visits to the store she eventually got the sms that confirmed the flight on 21 September 2016. We were told that we had up to a year to claim this. Now that we contacted the number provided we were told that we had to phone and book before the end of July 2016 and that the flights could be used up and till 2019. How could we phone and book if we only received the sms on the 21st of September 2016.

I phoned the number again and asked to speak to a manager. After waiting a short while i was told that the manager was busy and that he would phone me back. It's been over 48 hours and still no phone call. Clearly again a case of where the big corporate company don't give a damn about their clients or about honoring their agreement.

Shocking to say the least!!!