Don't go with Cell C insurance _ hollard insurance

still no feedback going for 4 weeks now!!! Cell C insurance done through Hollard still no feedback !!it almost 2 weeks now!!! No phone call nothing!!! what is going on with my phone!???? when will you inform me what is wrong with my phone????Once again Cell C insurance is giving me the run around. about 6 months ago I had an insurance claim with cell c insurance and they refuse to assist because according to them I cancelled my insurance the same day I activated my insurance? I was paying my insurance every month. Then I had to sort this out phoning cell c and cell c insurance. Me the customer had to sort this out, it to me more than a month to get this sorted out. So the phone they replaced is not working correctly, the screen is faulty. I booked the phone in on SATURDAY the 28th of November and now they are unable to get the Imei number on their system of the phone THEY REPLACED. So now, I need to pay the excess amount before they will even look my phone, once I have paid them they will look at my phone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! how about that- Cell c insurance the worst of the worst. If I knew this was going to happen every time - I should've cancelled my insurance with Cell C. This pathetic!!!! Never in my life have I receive this type of customer service. Not really service it's as if Cell c insurance thinks they are paying me and I need to bend over for them! I will repost this complaint everyday until Cell C can get this sorted out - on all social pages.