Dont get ****** cause cell c will traumatise u even

My husband got held up at knife point today and got his phone ******. Called the call centre to his behalf to block the sim and blacklist the phone. Absolutely no empathy shown by ur call agent and when i got told that they could only speak to hubby and i dumb struck. I advised the call agent to call an alternative number (like durh his phone waa ******) she refused to accomodate me. I was at work and there was no way i could get to him. U need to review ur process and turn a trumatic situation into a seemless client friend experience. At the end of the day we are keeping u in business. Ur staff needs to up their game and get some soft s**** training and this is not on