1 reviews | Active since Jul 2016

20 Jun 2024, 18:58

DON'T GET CELLC FIBRE!!!!!!!!!

Their customers cervice is very bad. I have been a loyal customer for nearly 2 1/2 years with cell c fibre. Every month they cut my line stating I did not make payment every time I have to send them the POP they will put it on, once on the next day my line is cut again I have to call again forward them the POP AGAIN AND AGAIN AND AGAIN. One month they cut my line for nearly 3 weeks stating I did not pay even though I did and sent them the POP multiple times they said they will reimburse me the money back for that month I did not have service I am still waiting. They are the worst again today I came home my line is cut again I call them they said I did not make payment I call them again the guy on the line saying "he can see on the system that the payment was sent and he is so sorry" I am sick and tired of your nonsense I am definitely cancelling!!!!

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Replies (3)
Cell C
Cell C's reply20 Jun 2024, 19:29
Official
Dear Chantal Visagie,

Thank you for contacting Cell C regarding your Cell C Fibre account.  
  
Please receive our apologies for the unpleasant experience received thus far,
 
The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
Cell C | MN  
's update20 Jun 2024, 19:37
Reviewer Update
No thanks I have heard enough of you!
Cell C
Cell C's reply20 Jun 2024, 20:02
Official
We're sorry to hear you say that. We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
 
Regards, 
Cell C | MN