Don't expect service from Cell C

My parents are with Cell C they passed away in 2025, so me and my brother went to the bluff branch to close their accounts and transfer my younger brother's account which my mom was paying for on to my name , I filled a ton of forms and was informed that they sent it off to close the accounts in order for them to transfer my brothers number. So I waited went in a few times in the next month to check and was told no updates. Then I went back on the 9th of April and was informed they will send the documents again, and the manager will do it. Nothing happened for over a week I check with them and called the customer care they said there was nothing they could do cause they needed the actual reference number which I was told they never got at the bluff branch. So I have been going back and forth. Now it looks like that have finally closed my parents account but now the bluff said that they were supposed to move the account before it closed. We had to pay the outstanding amount and it's still not sorted. I told the manager at the bluff branch it needs to be sorted as it's going on for 2 months now he said he would call me yesterday .... Needless to say I received no call. And when I called to speak to him he is now off sick. Noone else can do his job. If it was up to me I would just move to Vodacom. The manager doesn't want to do his job and he thinks I have all the time and petrol to keep coming to the bluff.. 2 months and I'm still struggling. Unbelievable.