1 reviews | Active since Aug 2010
Don't ever get a cell C Contract
Please be careful of ever signing up with Cell C. I have never ever received such terrible service in my life. I had several contracts with them and due the bad service I cancelled all contracts as they became due. The last contract to expire was my son's contract which I cancelled on the 27th of November. I was assured it would be cancelled and moved to pre pId by the 27th of December. Just to be sure we only signed up with a new provider today just to be told the contract was not cancelled and they declined the port. After a call to their call Centre 084143 this morning I was assured it would be cancelled with immediate effect. Again this afternoon the port was declined and when I phoned them again on 084135 (because of course their cancelations department is now closed, right) I was advised that the contract will come to an end on the 14th of February because it was only cancelled at the beginning of January. Seriously.... My son has not been able to get any calls via normal call for 2 years and no one could figure out why and now you want to tell me this. Best of all I ask to speak to a supervisor and the supervisor is not available. Not available to speak to a super irate Customer. Really. I then tell the agent I am going to be placing my complaint on all social media platforms if the team leader does not call me back and true to form no call back from the supervisor. If this is how little your clients mean to you then you do not deserve our loyalty, patronage or money Cell C. Be careful of Cell C...
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration and inconvenience you've experienced, and we understand the importance of timely and accurate service.
To expedite the resolution, we have initiated a follow-up process to ensure that your son's contract is canceled with immediate effect upon confirmation of the initial cancellation request. Additionally, our Support Team will reach out to you directly to provide feedback regarding the matter.
Regards,
Cell C | TN
Thank you for bringing the matter to our attention.
We sincerely apologize for the frustration and inconvenience you've experienced, and we understand the importance of timely and accurate service.
To expedite the resolution, we have initiated a follow-up process to ensure that your son's contract is canceled with immediate effect upon confirmation of the initial cancellation request. Additionally, our Support Team will reach out to you directly to provide feedback regarding the matter.
Regards,
Cell C | TN
