SZ
Sylvia Z

1 reviews | Active since Aug 2014

08 Nov 2017, 13:24

Dont EVER choose CELL C

Cell C... ? ever thought of joining them, DONT!!!!! I have a data contract with them for the last three years. Ive been told When its used up, I cant access the internet and have to buy prepaid data but never will the debit order be more than R99.

Anyway, the 31 October 2017 I received the surprise of them deducting R954 from my bank account.

After endless phone calls to customer care, they told me I have an open line. It doesn't make any sense that I always pay my R99 and never had a problem like this in the past.I have proof of last 6 months statements. Every person at customer care has a new story to tell.

Long story short, they refuse to pay back my money and just pull up shoulders and said thats what I used and is liable for it.

Im not leaving this, just waiting on the detailed statement of data used and taking this to the consumer affairs.

Also I spend a fortune on a prepaid number, also on cell c as I do most of my stuff from my phone. They have lost a very loyal client and sure I wont be the only one.

Wont recommend Cell C to anyone, rather I would go out of my way to make people aware of how they do things.!

Cell C Suck Big Time.!!!!!!!

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Replies (1)
Cell C
Cell C's reply08 Nov 2017, 14:21
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,