Don't even think about changing to Cell C or using it.

Item: Cell C
Rating: 1
Author: Freddie E

Cell C is the worse I regret porting my number from Telkom to Cell C,what happened is I did a port on Monday or Tuesday and than Wednesday morning I received a sms from Cell C stating that the port was successful and so I used the Cell C Sim card and a few minutes later the number changed completely it's not my number which I did for more than 20 years its a completely different number and on top of it CellC customer service isn't helpful at all and now I can't get OTPs or any notifications because they even changed my old Telkom Sim number also,all I am asking is that I can please get my old number back it's connected to all of my banking and social apps and accounts My number that used which I wanted to be ported is *** and the reference number they gave me Ref ***

Helpful (0)

Replies (4)

Freddie E's updateReviewer Update

11 Sept 2026, 09:27

I want this issue resolved ASAP as in now I don't want stories and any explanations I can't receive any calls or receive any banking OTPs and it's linked to all my accounts please this issue must be resolved or restore my number back to Telkom immediately I don't want any stories please.

Freddie E's update11 Sept 2026, 09:27

Reviewer Update

Freddie E's updateReviewer Update

11 Sept 2026, 09:50

The issue is when I called yesterday the lady I talked to at the porting department said I must buy a none Rica Sim Card and now you come again with a different story seriously and the *** number is the correct number,so what must happen now must I insert the sim card so that it can register? Or must I buy airtime to activate it what's the issue because everytime when I call there is a different story if you can explain this process to me correctly because every one of your agents comes with a different story

Freddie E's update11 Sept 2026, 09:50

Reviewer Update

Freddie E's updateReviewer Update

11 Sept 2026, 10:01

Explain to me when I insert the sim card into the phone must I leave it in must I not buy any airtime if you can explain the process it will be appropriated

Freddie E's update11 Sept 2026, 10:01

Reviewer Update

Explain to me when I insert the sim card into the phone must I leave it in must I not buy any airtime if you can explain the process it will be appropriated

Freddie E's updateReviewer Update

11 Sept 2026, 16:10

Thank you for your reply I really appreciate it and thanks for resolving such a minor issue that dragged on for almost a week.

Freddie E's update11 Sept 2026, 16:10

Reviewer Update

Thank you for your reply I really appreciate it and thanks for resolving such a minor issue that dragged on for almost a week.