SM
Stephan M

1 reviews | Active since Mar 2019

10 Sept 2019, 16:19

Don't do business with CELL C FIBRE

so since my last complaint about Cell C Fibre: https://www.hellopeter.com/cell-c/reviews/c-fibre-frustrations-*** the matter was resolved within two or three days and I made it clear to them that I'm not going to to pay for the two months because I was in credit. so first month received the statement and no charge, second month received the statement and no charge then third month I get a statement and I must pay for month two and three.

so I phoned the call center and told the lady I'm not going to pay for the second month because I don't owe them any money for that month (I already payed for it)then she started arguing with me and I told her to cancel my account because of lack of service and over charging ( my first complaint they canceled my account without me notifying via email or telephonic). so from R2000 my account went to R4000 within two weeks. I phoned them stating I'm cancelling my account and they phoned me and again I state I want my account cancelled, yet they still charge me although my connection was cut off. so to my knowledge I don't owe Cell C Fibre a cent and it's affecting my credit score. I want this resolved immediately and I don't want any business from Cell C again. they should not be in the Fibre business, there support team is arrogant they don't want to help you all they want is your money that's all! I will never ever do business with you guys nor recommend anybody to you. don't phone me to reconnect me I DON"T WANT YOUR BUSINESS Just sort out my account that's all anyone reading this rather go to Skifibre the are friendly very helpful and quick with there service(in general).

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Replies (1)
Cell C
Cell C's reply11 Sept 2019, 06:49
Official
Good morning Stephan

Apologies for the frustration you have experienced.
 
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
 
Regards
DA