1 reviews | Active since Mar 2019
Don't do business with CELL C FIBRE
so since my last complaint about Cell C Fibre: https://www.hellopeter.com/cell-c/reviews/c-fibre-frustrations-*** the matter was resolved within two or three days and I made it clear to them that I'm not going to to pay for the two months because I was in credit. so first month received the statement and no charge, second month received the statement and no charge then third month I get a statement and I must pay for month two and three.
so I phoned the call center and told the lady I'm not going to pay for the second month because I don't owe them any money for that month (I already payed for it)then she started arguing with me and I told her to cancel my account because of lack of service and over charging ( my first complaint they canceled my account without me notifying via email or telephonic). so from R2000 my account went to R4000 within two weeks. I phoned them stating I'm cancelling my account and they phoned me and again I state I want my account cancelled, yet they still charge me although my connection was cut off. so to my knowledge I don't owe Cell C Fibre a cent and it's affecting my credit score. I want this resolved immediately and I don't want any business from Cell C again. they should not be in the Fibre business, there support team is arrogant they don't want to help you all they want is your money that's all! I will never ever do business with you guys nor recommend anybody to you. don't phone me to reconnect me I DON"T WANT YOUR BUSINESS Just sort out my account that's all anyone reading this rather go to Skifibre the are friendly very helpful and quick with there service(in general).
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
