Dont Cover they Owen Policy

We must follow Procedures to Update details when It changes But They dont Have to Alocate it to Data Base On 14 August 2025, I contacted Cell C to request that my debit order date be changed, as my salary payment date had moved to the end of the month. According to Cell C’s policy, customers are required to notify them of such changes, and Cell C should then implement the update. Despite following this procedure, my debit order has not been updated as of today.

I have attached the forwarded email I sent to Cell C as evidence of my attempt to resolve the matter directly. Unfortunately, no action has been taken, and no adequate customer service has been provided. This ongoing failure is putting me at risk of being unfairly reported with a negative credit record, through no fault of my own.

I kindly request that this matter be urgently investigated and that Cell C be compelled to honor their obligations to ensure my debit order is allocated correctly.

Thank you for your time and assistance.

Kind regards, Jacqueline Vorster ---------- Forwarded message --------- From: gordon vorster <***> Date: Fri, 19 Sept 2025, 10:42 am Subject: Request for Urgent Correction of Debit Order Date To: <***>

Dear Cell C Customer Care,

I am writing to raise a concern regarding the poor handling and lack of proper training by agents in your department with regard to my debit order date change request.

According to the contract terms, any changes to banking or pay date details must be communicated by the customer to Cell C. I followed this procedure:

On 14 August 2025, I phoned your call centre and requested that my debit order date be changed, as my salary payment date had moved to the last working day of each month.

On 22 August 2025, I noticed on my Cell C app that the date still reflected 26 August 2025. I phoned again, and the gentleman I spoke to informed me that there was a 30-day notice period, so the change would only reflect in September 2025.

On 17 September 2025, I logged into the app and found the debit order date still showing as 26 September 2025. I phoned once more and was told by the lady assisting me that no change had been processed. She did, however, add a note confirming that I had phoned on both 14 August and 22 August requesting the change, and that I was informed of the 30-day notice period.

Today, 19 September 2025, the debit order date still shows as 26 September 2025, despite my request being lodged more than a month ago.

As a customer, I have followed all required procedures. Unfortunately, your agents have failed to process my request correctly, resulting in ongoing inconvenience.

I therefore kindly request that my debit order date be corrected immediately to reflect the last working day of the month (30 September 2025), as was originally requested on 14 August 2025.