Don't care if they loose customers

Called in 03/08/2022 customer care to move one of my contracts to my wife name the confirmed it will take 2 x working days.

08/08/2022 I called in again just to find out the agent did not do a thing. The new agent don't care to help, she just said I will have to wait again.

I asked her if I must then rather just cancel my contracts and she said she will transfer me to the department to do it. Why will I want to renew a contract by the?????

Such poor service and don't care attitude!!!!! and I have two big contracts with them and never missed a payment.

This is how they treat their good customers. This is the reason why they are going down.