BM
Brandon M
1 reviews | Active since Oct 2020
18 Feb 2021, 17:07
Don't Buy HUAWEI phones From CELL F ***NO RETURNS***
I, Jacquie took out a contract with Cell C 2 days ago for a HUAWEI P Smart and as soon as I got home I noticed this phone can't download apps so I went to return it. Cell C Promenade refused my return and told me the salesman wasn't in and there's nothing they can do.
I went back today and now he says he explained this but why in the hell would I agree to buy a BRICK that can't even load Gmail? Now he's saying he told me about this and how it's ******* for HUAWEI devices to use Google apps - read that again, he said he told me an ANDROID DEVICE CANNOT HAVE ANDROID APPLICATIONS. Why would I agree to this.
Now he says I need to pay the full amount to cancel but then I just have the phone but I want my money.
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Replies (2)
Cell C's replyOfficial
18 Feb 2021, 17:47Good Day Brandon
Thank you for writing to us.
We have received your review regarding your new contract to the Huawei P Smart device.
Following the "US Huawei ban" , Huawei has had to completely revamp how it creates and releases smartphones.
Huawei has its own "Huawei App Gallery", this should be advised at the store upon purchase.
We have escalated your query to the Store Manager to assist and resolve your query.
^NZ
Thank you for writing to us.
We have received your review regarding your new contract to the Huawei P Smart device.
Following the "US Huawei ban" , Huawei has had to completely revamp how it creates and releases smartphones.
Huawei has its own "Huawei App Gallery", this should be advised at the store upon purchase.
We have escalated your query to the Store Manager to assist and resolve your query.
^NZ
Cell C's reply18 Feb 2021, 17:47
Official
Good Day Brandon
Thank you for writing to us.
We have received your review regarding your new contract to the Huawei P Smart device.
Following the "US Huawei ban" , Huawei has had to completely revamp how it creates and releases smartphones.
Huawei has its own "Huawei App Gallery", this should be advised at the store upon purchase.
We have escalated your query to the Store Manager to assist and resolve your query.
^NZ
Thank you for writing to us.
We have received your review regarding your new contract to the Huawei P Smart device.
Following the "US Huawei ban" , Huawei has had to completely revamp how it creates and releases smartphones.
Huawei has its own "Huawei App Gallery", this should be advised at the store upon purchase.
We have escalated your query to the Store Manager to assist and resolve your query.
^NZ
BM
Brandon M's updateReviewer Update
18 Feb 2021, 20:51At no point during the sale was it disclosed that I wouldn't be able to use the apps I have grown used to using. If I was informed of the full extent, I would never have bought a HUAWEI.
Can I just get another phone instead? The phone is unused.
Can I just get another phone instead? The phone is unused.
BM
Brandon M's update18 Feb 2021, 20:51
Reviewer Update
At no point during the sale was it disclosed that I wouldn't be able to use the apps I have grown used to using. If I was informed of the full extent, I would never have bought a HUAWEI.
Can I just get another phone instead? The phone is unused.
Can I just get another phone instead? The phone is unused.