dont blame a customer for internal *****

<p>hello peter my name is Asheer i need some help concerning cell c and their poor service as well as the cell c insurance finrite i bought an Xperia Aqua M2 from them last year 2014 november</p> <p>i pay insurance regularly every month and cell c debts their money from my account on a regular monthly basis</p> <p>i however hve had several problems with them since the first day i sent my phone in for repairs.... i almost got ****** my phone fell i however retreived it had a case number and it was sent in for repairs.... i waited several weeks afteer running up and down with either forms not being received from the branch i handed it in to or just what so ever poor reason i had to wait so long for until my phone returned i got it from the branch but had to pay an excess fee or which was not a problem compared to the price i had to pay if i did not have "insurance" my phone then lost its rubber cover from the side cap that is access to plug in your charger... i my insurance would cover for it i did not mind paying the excess fee but cell c accepted my phone kept it for 3 weeks until i called them to query about it and the guy at the repair centre told me that the gaurentee has finished and that cell c only covers repair up to 12 months from purchase.... i then got my phone back and took it home with the broken side cap.</p> <p>a day later my mother read the terms and conditions and identified that the terms and conditions said that SONY COVERS UP TO 24 MONTHS GAURENTEE .... which made me upset because why could the sales person at cell c not tell me in the first place that i should send it to SONY BECAUSE ONLY SONY COVERS UP TO 24MONTHS in the first place? was i then a joke to her? </p> <p>anyway sir i then booked my phone in again for repairs and asked them to please send it to sony since it is only sony who covers 24 months.... i then didnt receive respons after two weeks i called again and they explained that i must call the insurance i called the insurance and they then explained to me that they do not cover for repairing the phone unless it was theft or liquid damage </p> <p>right i understood that and you must now understand and i told them this too wht happens to me now what f it gets wet this is a water proof phone technically its not water proof anymore </p> <p>i then had it a couple of days and it received liquid in my pocket due to unsuspected rain the thing just got a little wet and it died... i then called the insurance to explain what happen and they told me not to worry as long as it is liquid damage and not anything else</p> <p>i then booked it in again and the regular assistant called Aneesha helped me again today still she is handling my situation </p> <p>the phone was booked in last on the 16 May 2016 and they have it at the insurrance ever since every time i call it is a different story , Right now apparently as explained from finrite insurance the phones screen seriel number does not correspond with the seriel number on the board of the phone or on the phone itself they claim to ask if i have sent the phone for repairs else where other than cell c insurance</p> <p>I MEAN REALLY NOW WHY WOULD I DO THAT IF I HAVE THEM DEBTING MONEY FROM MY ACCOUNT EVERY MONTH FOR INSURANCE AND THEN GO PAY ELSE WHERE TO FIX IT WHEN THEY HAD THE PHONE THEMSELVES MOST OF THE TIME? </p> <p>IT HURTS ME AS A CUSTOMER TO THINK THAT THEY COULD EVEN CONSIDER ASKING ME IF I DID THAT WHEN THEY KNOW IM PAYING THEM FOR THE PURPOSE THEY SERVE</p> <p> </p> <p>IS THIS CELL C INAURANCE FINRITE THAT HAS ************ AT THE REPAIR CENTRE WHO SWOPS AROUND SECOND HAND PHONE PARTS TO REPAIR OUR(CUSTOMERS) PHONES???</p> <p>IF SO I PROUDLY WANT TO BE THE PERSON WHO IDENTIFIED THIS *****ULANT SITUATION BECAUSE SERIOUSLY PETER I WOULD EXPECT SUCH A REPAIR WITH UN CORROSPONDING SERIAL NUMBERS OF DIFFERENT PHONE PARTS PUT TOGETHER FROM A LOCAL REPAIR **** SHOP BUT NOTBY CELL C FINRITE INSURANCE HOLLARD and now they have the odasity to ask me if i sent it to another repair shop myself? I MEAN IM NOT STUPID I KNOW IT WOULD BREAK THE GAURENTEE IF I SEND IT ELSE WHERE AND I SAY IT AGAIN SIR WHY WOULD I PAY FOR A REPAIR ELSE WHERE WHEN THEY ARE DEBTING MONEY FROM MY ACCOUNT MONTHLY FOR WHAT??? NOTHING!!!!!</p> <p>i want you to thimk for you to put yourself in my situation and think for yourself they are mos really taking me for a fool from the sales person to the person who repaired my phone the first time</p> <p> </p> <p>My mother last called in today as i work the same daily hours as the insurance company so i am un able to phone them myself i do get 1 hour lunch but that is about the period of time it takes to to just get through to a consultant at the repair centre or insurance itself alone</p> <p> </p> <p>THEY CURRENTLY JUDT TELLING ME THEY WILL LET ME KNOW WHAT HAPPNED AND THAT THE MATTER IS BEING IVESTIGATED </p> <p>I WANT YOU TO FEEL HOW IM FEELING PETER MY HEART IS SORE I WORK HARD FOR THE LITTLE MONEY I EARN AND NOW I MUST PAY FOR A PHONE THAT THEY HAVE IM NOT EVEN UDSING IT AND IF THEY REFUSE TO REPAIR IT I HAD BEEN PAYING A BROKEN PHONE ALL THESE MONTHS FOR WHAT ?</p> <p> </p> <p>RIGHT NOW I AM ACTUALLY COMPLETELY LOST RIGHT I SPOKE TO MY UNCLE ABOUT MY SITUATION HE WORKS FOR A INSURANCE COMPANY AND HE ACTUALLY RECOMMENDED ME TO MESSAGE YOU </p> <p>HE RECOMMENDED YOU KNOW HOW TO DEAL WITH THESE PEOPLE BY THE BOOK I RIGHT NOW JUST NEED SOME HELP AS ON WHAT TO DO NOW BECAUSE I HVE NO WHERE ELSE TO TURN TO</p> <p> HOPE YOU CAN HELP</p>