Don't believe what CellC salespeople tell you over the phone!

Danelle Abrahams of the CellC customer department called in response to this query, to establish the exact nature of the complaint. She was polite and eloquent and promised to get back to me promptly (after listening to a recordal of the phone calls etc). Subsequently, she did indeed get back to me promptly and agreed that they made a mistake. I was very impressed by the quality and tone of my conversations with her. She explained how CellC will correct the problem. This is still to happen, but if the admin department is as professional as Danelle it will be done correctly. Thanks Danelle (and implicitly CellC), I'm impressed.