NC
N C
1 reviews | Active since Apr 2019
07 Jan 2021, 12:29
Don't adhere to arrangements
I have an account issue with Cell C. I've now been shoved to a debt collection company even though I have a payment arrangement with Cell C. To top it all, Cell C has hard locked my telephone number, so no one can even reach me.
I have emailed the Cell C collections department manager and she just referred me to the debt collection company. The debt company has yet to effectively respond to my issue.
I emailed the Cell C service manager department, no response. Next step ICASA.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Jan 2021, 13:15Good Day
Kindly note that we can only reactivate your services once we receive the full outstanding amount on the account. The payment arrangement that is in place is there as an acknowledgement of debt on your part and does not guarantee that your lines will continue to be active.
^MM
Kindly note that we can only reactivate your services once we receive the full outstanding amount on the account. The payment arrangement that is in place is there as an acknowledgement of debt on your part and does not guarantee that your lines will continue to be active.
^MM
Cell C's reply07 Jan 2021, 13:15
Official
Good Day
Kindly note that we can only reactivate your services once we receive the full outstanding amount on the account. The payment arrangement that is in place is there as an acknowledgement of debt on your part and does not guarantee that your lines will continue to be active.
^MM
Kindly note that we can only reactivate your services once we receive the full outstanding amount on the account. The payment arrangement that is in place is there as an acknowledgement of debt on your part and does not guarantee that your lines will continue to be active.
^MM
NC
N C's updateReviewer Update
07 Jan 2021, 13:22As per the credit controller from Cell C email that I have, my lines will remain active due to the payment, that has been in place since August 2020, and my lines have been open since then. It's only since December 2020 that my lines have been hard locked. Further, an email received from Cell C on the 15 December 2020, my account was never handed over to an external company for collection, yet it was.
So may I suggest that you get your facts right before you post such a ******* response to a serious matter!
So may I suggest that you get your facts right before you post such a ******* response to a serious matter!
NC
N C's update07 Jan 2021, 13:22
Reviewer Update
As per the credit controller from Cell C email that I have, my lines will remain active due to the payment, that has been in place since August 2020, and my lines have been open since then. It's only since December 2020 that my lines have been hard locked. Further, an email received from Cell C on the 15 December 2020, my account was never handed over to an external company for collection, yet it was.
So may I suggest that you get your facts right before you post such a ******* response to a serious matter!
So may I suggest that you get your facts right before you post such a ******* response to a serious matter!