MM
Madisema M

1 reviews | Active since Apr 2012

01 Feb 2016, 09:58

****LE DELIVERED WITH NO SIM CARD.

I have app**** for the ****le with the sim card for R69 last week Monday, 25/01/2016. On Tuesday the ****le was delivered without a sim card. On Wednesday I called CellC and I was told that I must buy myself the sim card and call them with the sim card number to get it registered and to get the data loaded. I did exactly as I was told. On Thursday afternoon I bought the sim card and called them as I was instructed. The data is still not loaded and I don't know what to call this. I think I am going to cancel the contract and go to the next service provider who is will to have me as a customer. The other thing is they must get their staff properly trained as they are always tired and not showing any empathy. The service stinks and it is pathetic. This is just the inconvenience of the service provider who does not care whatsoever about its customers cause now I am taken from pillar to post when I supposed to be assisted and they'll be quick in debiting my money for the pathetic service they are offering.

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Replies (1)
Cell C
Cell C's reply01 Feb 2016, 10:01
Official
Hello MadMoeti ,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN